My day started at stupid o'clock because I wanted to get everything done before the disruption of the installation of a new broadband service.
That didn't go to plan for a start.
Shut down with a massive headache, I managed to wade through certain projects with difficulty but was finally laid low and tried to sleep it off.
Eventually the headache went - well, should I say that headache went - only to be replaced by another, bigger headache. A headache by the name of BT.
The installation guy was booked three weeks ago (yes, that's how long it takes to get a date for your calendar). Multiple messages from BT to hubby to tell him to make sure he was going to be available - to make sure HIS end of the contract was held up. Reminder after reminder... just how incompetent do they think we are? Well, in answer to that question, apparently they think we're as incompetent as they are - how insulting!
The installation guy arrived on time! Hallelujah! and found no phone line connected. Now, for those of you who don't know, BT - British Telecom were in sole charge of this country's phone lines - I wonder why that status changed?
Now they have competition and what do they do? That's right, they DON'T step up their game, they DON'T make certain that EVERYTHING that can go wrong doesn't go wrong. No, what they do is sit on their thumbs for three weeks and wait until the day of installation to find out that they don't have a phone line to the house.
Now, we wouldn't have considered leaving Virgin if anyone at that corporation could conceive of the notion that keeping established, continuous paying customers was as good business sense (if not more so) as attracting new customers with their shiny, spangly fantabulous offers.
Still, back to the almighty FUBAR at hand...
We have NO landline. That was efficiently cut off at the moment Virgin said it would be. The switch over, not so much efficient as effluent.
We are assured by numerous people that the landline will be switched over any time up to 8pm. What a great help that is.
Given that the engineer CANNOT perform his job of installing the broadband without the phoneline do you think it would have made sense to switch it over BEFORE the date it was needed? To you and I perhaps but to a massive corporation like BT? No, not really... in fact, not at all.
So, contact BT to get it sorted... no landline, oh good, more than 2 hours (mainly on hold) phoning from a mobile (cellphone) being charged like a Kardashian on a spree and we get: "It's not our fault..."
No, of course it's not your fault. Virgin managed to cut us off in the morning but not switch us over. 'Not our fault' the cry of buck-passers the world over.
Internet service will be cut off on Saturday... A new appointment will take who knows how long, given the previous efficiency of BT and so, my frustrating day will probably turn into a very frustrating week - or more.
Still, the day is not yet over, I wonder what fresh hell BT can inflict upon us...
Wait! As I type, a text has arrived from BT...
Oh good... the BT Openreach (broadband) password. I wonder if the password is 'Irony'
That didn't go to plan for a start.
Shut down with a massive headache, I managed to wade through certain projects with difficulty but was finally laid low and tried to sleep it off.
Eventually the headache went - well, should I say that headache went - only to be replaced by another, bigger headache. A headache by the name of BT.
The installation guy was booked three weeks ago (yes, that's how long it takes to get a date for your calendar). Multiple messages from BT to hubby to tell him to make sure he was going to be available - to make sure HIS end of the contract was held up. Reminder after reminder... just how incompetent do they think we are? Well, in answer to that question, apparently they think we're as incompetent as they are - how insulting!
The installation guy arrived on time! Hallelujah! and found no phone line connected. Now, for those of you who don't know, BT - British Telecom were in sole charge of this country's phone lines - I wonder why that status changed?
Now they have competition and what do they do? That's right, they DON'T step up their game, they DON'T make certain that EVERYTHING that can go wrong doesn't go wrong. No, what they do is sit on their thumbs for three weeks and wait until the day of installation to find out that they don't have a phone line to the house.
Now, we wouldn't have considered leaving Virgin if anyone at that corporation could conceive of the notion that keeping established, continuous paying customers was as good business sense (if not more so) as attracting new customers with their shiny, spangly fantabulous offers.
Still, back to the almighty FUBAR at hand...
We have NO landline. That was efficiently cut off at the moment Virgin said it would be. The switch over, not so much efficient as effluent.
We are assured by numerous people that the landline will be switched over any time up to 8pm. What a great help that is.
Given that the engineer CANNOT perform his job of installing the broadband without the phoneline do you think it would have made sense to switch it over BEFORE the date it was needed? To you and I perhaps but to a massive corporation like BT? No, not really... in fact, not at all.
So, contact BT to get it sorted... no landline, oh good, more than 2 hours (mainly on hold) phoning from a mobile (cellphone) being charged like a Kardashian on a spree and we get: "It's not our fault..."
No, of course it's not your fault. Virgin managed to cut us off in the morning but not switch us over. 'Not our fault' the cry of buck-passers the world over.
Internet service will be cut off on Saturday... A new appointment will take who knows how long, given the previous efficiency of BT and so, my frustrating day will probably turn into a very frustrating week - or more.
Still, the day is not yet over, I wonder what fresh hell BT can inflict upon us...
Wait! As I type, a text has arrived from BT...
Oh good... the BT Openreach (broadband) password. I wonder if the password is 'Irony'
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